IT Management & Help Desk
End-to-End IT Management and Support for All Managed Technologies
UNLIMITED 24x7 Live Help Desk Access
UNLIMITED On-Site Resolution
24x7 Proactive Network Monitoring and Automated Systems Management
Included Technology Support
Financially Backed Service Level Agreement
Live Network Documentation Portal
myHelpDesk™ Mobile App Access
Pre-Scheduled On-Site Support Visits Optional Optional Optional
Information Security
Managed End-User Anti-Spam and Advanced Email Recovery Services
Included Dataprise CYBER Base™
-Managed Anti-Virus
-Managed Anti-Malware
-Managed Anti-Ransomware
Rights Management and Data Loss Prevention for Emails Optional
Included Dataprise CYBER Preferred™ Optional Optional
-Advanced 24x7x365 Managed Detection and Response Optional Optional
-Email Phishing Simulations Optional Optional
-End-User Security Awareness Training Optional Optional
-Dark Web Credential Monitoring Optional Optional
-Security Incident Response Optional Optional
IT Strategy & Service Enhancements
UNLIMITED Access to Expert IT Advice
Dedicated Account Manager
Dedicated Service Delivery Manager
Monthly Program Reporting
Monthly Program Analytics
IT Infrastructure Assessment and Strategic Roadmap
UNLIMITED Installations, Moves, Adds, Changes, and Deletions Optional
Dedicated Virtual Chief Information Officer (vCIO) Optional Optional Optional
Cloud Services
Included Fully Managed Remote Backup 1TB 2TB 3TB
Included Office 365 Edition Optional E3 E3
-OneDrive Cloud File Storage Optional Unlimited Unlimited
-Office Applications Optional
-Mobile Device Management Optional
Included Azure Active Directory Edition Optional Optional P1
-Self-Service Password Reset Optional Optional
-Single Sign-On Optional Optional
Disaster Recovery-as-a-Service (DRaaS) Optional Optional Optiona